Senior Learning & Development Specialist

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’re growing fast and want you to be a part of it!

We’re seeking an experienced Senior Learning and Development Specialist to join our team. Reporting to the Learning and Development Manager, this remote role partners with leaders, subject matter experts, and employees to assess learning and performance needs, recommend effective solutions, and lead complex initiatives from discovery through evaluation.

Success in this role looks like diagnosing the root cause of a performance challenge, not just fulfilling training requests; leading complex work with limited oversight; and strengthening the team’s practice through coaching and cross-training. The ideal candidate is comfortable sharing expertise, learning from colleagues, and building credible knowledge of Veracity’s insurance business.

• Partner with leaders, SMEs, and other stakeholders to understand business goals, performance challenges, employee-readiness needs, and desired outcomes
• Conduct needs and performance assessments to identify root causes and recommend the right mix of learning, knowledge, performance support, reinforcement, communication, or process support
• Independently lead complex learning and enablement initiatives from discovery and recommendation through design, implementation, stakeholder communication, and evaluation
• Design, develop, and facilitate high-quality learning and performance solutions using adult-learning and instructional-design principles across in-person, virtual, and digital formats
• Establish practical success measures and evaluate solutions using participant feedback, assessments, behavior and performance indicators, and other relevant data
• Support product, process, system, and organizational changes by identifying employee knowledge, skill, and readiness implications and recommending appropriate enablement approaches
• Create reusable knowledge and performance-support resources, and use learning technologies and AI-enabled tools to improve quality, scalability, efficiency, and access to information
• Share expertise, learn from colleagues, and cross-train with other L&D team members so knowledge and capability are distributed across the function; provide constructive feedback and help strengthen team standards and professional practice
• Develop and maintain sufficient knowledge of Veracity’s business, insurance products, processes, audiences, and operating environment to provide relevant and credible L&D support
• Manage multiple priorities independently, communicate risks and progress, and support other L&D initiatives as business needs evolve
• Required to perform other duties as requested, directed, or assigned

• 3–5+ years of progressive experience in learning and development, talent development, organizational learning, instructional design, training, or a related field
• Demonstrated experience conducting needs analysis or performance assessment and translating business needs into practical learning and performance solutions
• Experience independently leading learning initiatives or programs from…