Sr. Software QA Engineer - Hybrid

JOB DESCRIPTION

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint recently celebrated a milestone of protecting more than 2 million families.

Vivint was named to the Forbes list of “America’s Best Employers for Diversity” in 2020 and 2019, and to the Forbes list of “America’s Best Employers” in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism.

Vivint is the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company’s “World’s 50 Most Innovative Companies.”

Vivint is one of, if not the, largest Salesforce customers in the state with more than 4,700 full license users. The team works on exciting Salesforce products including Digital Engagement, Feedback Management, Sales & Service Cloud, Heroku, Einstein Bots, and others. We believe in fully leveraging and being at the cutting-edge of Salesforce to help serve our 2 million customers.

We are seeking a Sr. Software QA Engineer with expertise in consumer loan applications and billing/payment systems
. The ideal candidate will have a deep understanding of loan management workflows, including the processing of consumer loans, billing, and payment features. You will lead a team of QA engineers, working closely with developers, product managers, and other stakeholders to ensure the quality and reliability of our products.

• Lead and mentor a team of QA engineers, providing guidance and fostering a collaborative environment.
• Develop comprehensive test plans and test cases for loan management systems and payment/billing applications.
• Perform manual and automated testing of consumer loan applications, billing workflows, payment processing, and associated features.
• Ensure proper validation of loan calculations, payments, billing statements and reconciliation.
• Collaborate with product, development, and business teams to understand requirements and ensure quality coverage.
• Define and maintain QA best practices, processes, and tools to ensure consistent, high-quality testing results.
• Review and analyze test results, document defects, and ensure timely resolution of issues.
• Conduct regression testing, performance testing, and security testing as required.
• Continuously evaluate and enhance testing procedures for better efficiency and coverage.
• Support production systems, including troubleshooting, monitoring, and participating in operations to ensure system reliability
• Engage in Agile practices, including sprint planning, daily stand-ups, coordinating QA efforts during each sprint, and leading quality assurance reviews.

You will collaborate with business stakeholders, product managers, program managers, and cross-functional technical teams within the IT organization.

• Proven experience as a QA Lead with at least 7+ years in Quality Assurance and Testing, especially in loan management/billing/payment applications.
• Strong knowledge of consumer loan applications, loan servicing, payment processing, and billing systems.
• Experience in testing complex billing and payment systems, ensuring…