Help Desk Support Specialist Job Lehigh Acres area,Florida USA,IT/Tech

Description

We are looking for a dedicated, service-oriented individual to join our IT team as a Help Desk Support Specialist
. This role provides first-line technical support to employees, troubleshoots common technology issues, assists with equipment deployment and maintenance, and helps ensure the organization's technology resources operate effectively and reliably. The ideal candidate enjoys problem-solving, helping others, and learning new technologies while supporting LCMHCD's day-to-day IT operations.

Eligibility to Apply:

This posting is open to current employees only. Only current employees of the organization are eligible to apply.

Position Summary:

The Help Desk Support Specialist provides first-line technical support to organizational employees and assists with the deployment, configuration, maintenance, inventory, and troubleshooting of computers, mobile devices, peripherals, software, and other end-user technology. The position serves as a primary Tier 1 support resource, provides customer-focused technical assistance, documents service requests, and escalates issues requiring advanced technical expertise.

Essential Functions:

Receive, document, categorize, and track IT support requests
Create and maintain accurate help-desk tickets
Prioritize support requests according to established procedures
Troubleshoot and resolve common Tier 1 hardware and software issues
Escalate unresolved issues to appropriate IT personnel
Document troubleshooting steps and resolutions
Follow up with users regarding outstanding support requests
Deploy and configure desktop and laptop computers
Install approved software and applications
Configure monitors, docking stations, keyboards, mice, headsets, printers, scanners, and other peripherals
Troubleshoot basic Windows and application issues
Perform basic hardware troubleshooting
Coordinate equipment repair or replacement when necessary
Prepare computers, phones, tablets, and accessories for new employees
Assist with approved onboarding and offboarding procedures
Collect and verify returned technology equipment
Maintain accurate equipment assignment records
Apply and maintain IT asset tags
Record serial numbers, locations, assignments, and equipment status
Maintain spare equipment inventories
Assist with equipment audits, surplus, and disposal procedures
Prepare and support organizational phones and tablets
Install approved mobile applications
Troubleshoot common mobile-device issues
Provide Tier 1 support for Toughbooks and field technology
Assist field personnel with basic computer, peripheral, and connectivity issues
Provide basic support for Outlook, Teams, One Drive, SharePoint, and other Microsoft 365 services
Provide basic Zoom and conference-room support
Assist with displays, cameras, microphones, speakers, and related meeting technology
Follow established cybersecurity procedures
Report suspected phishing, malware, unauthorized access, lost equipment, or other security incidents
Ensure assigned equipment receives required updates and security configurations
Maintain accurate help-desk and knowledge-base documentation
Assist with IT projects and technology deployments
Assist with remote-site support and equipment deployment
Assist with equipment inventories and audits

Maintain current technical knowledge
Perform other related duties as assigned

Supervisory Responsibilities:

None

Requirements

Minimum Qualifications:

High school diploma or equivalent
Demonstrated interest in information technology, computer support, or learning technical skills
Basic familiarity with computers, mobile devices, and common workplace technology
Ability and willingness to learn established IT procedures and troubleshooting techniques
Ability to communicate clearly and professionally with employees and coworkers
Ability to provide courteous and patient customer service
Ability to follow written and verbal instructions
Ability to maintain confidentiality and exercise appropriate discretion when handling organizational information
Ability to recognize when assistance is needed and appropriately lift
Exceptional problem-solving and analytical skills
Excellent verbal and written communication, with a focus on clear, user-friendly explanations
Customer-focused attitude with a commitment to service excellence
The ability to prioritize multiple tasks and thrive in a fast-paced environment
Team-oriented mindset with the ability to work independently when needed
Must have the ability to work an irregular schedule occasionally to accommodate periodic system…