Retail Store Manager Leicester, Massachusetts

Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.

Founded in 2013, Cresco Labs’ mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.

At Cresco Labs, we aim to revolutionize and lead the nation’s cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

The Retail Store Manager of Sunnyside
* is responsible for day-to-day team leadership and delivering a profitable business which supports Cresco Labs’ mission to normalize, professionalize and revolutionize the cannabis industry. You will ensure the dispensary achieves or exceeds all key metrics and goals across all aspects of the dispensary including customer acquisition and loyalty, merchandising, operations, and talent development. This role will serve as the link between the Sunnyside
* brand vision of providing access to consistent high-quality cannabis and cannabis knowledge and the operations of the store.

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success!
• You enjoy people! Consulting our customers, listening to their needs and providing an exceptional experience is vital to achieving customer loyalty.
• You inspire others! You are a leader who has a passion for coaching, developing, and influencing your teams while driving a profitable business. You have proven success building a high-performance team!
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing.

• Build and sustain a high-performing team through employee selection, onboarding, coaching and clear accountability for results.
• Conduct at least monthly 1:1 quality conversations with each assistant manager and quarterly 1:1s with each store employee.
• Assess team performance, skill gaps, and career aspirations of employees; solicit or provide resources, trainings or procedures to support team needs.
• Analyze and determine effective headcount requirements and labor schedules that account for store sales trends, department objectives and labor laws.
• Motivate and inspire dispensary team to exceed revenue targets and KPIs, with an emphasis on selling and cross-selling techniques.
• Partner with Human Resources to resolve employee relations issues.
• Ensure employees are knowledgeable and coached to navigate any regulatory changes.
• Ensure a clean and safe environment for employees and customers.

• Provide regular updates, feedback, and solutions to corporate retail leadership across all areas of dispensary operations.
• Establish and nurture key business partner relationships across Human Resources, Outreach,…