Maintenance & Repairs Admin Coordinator

Maintenance & Repairs Admin Coordinator
Property Services

Hours:

37 hours per week (full-time)
Salary: 28,000 per annum
Based in Luton

About the Role

We're looking for an organised and proactive Maintenance & Repairs Admin Coordinator to provide essential coordination and administrative support within Property Services.

You’ll act as a key point of contact for repairs and void works, helping to prioritise workloads, support service delivery, and ensure our customers receive a professional, responsive service. You’ll also support the Team Leader with scheduling, reporting, and meeting operational targets, while ensuring compliance with health and safety requirements - including Awaab’s Law.

This is a busy, office-based role, ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively.

What You’ll Be Doing

• Acting as the main point of contact for repairs, voids, and maintenance enquiries
• Coordinating reactive repairs, planned works, and compliance activities
• Logging and managing work orders using internal IT systems
• Liaising with customers, contractors, operatives, and inspectors
• Monitoring progress, prioritising tasks, and maintaining accurate records
• Supporting health, safety, and compliance obligations (including gas, electrical, fire safety, and Awaab’s Law)
• Delivering excellent customer service across phone, email, and online portals
• Supporting the Team Leader with scheduling, reporting, and administration
• Gathering and responding to customer satisfaction feedback
• Contributing ideas to improve efficiency, quality, and service delivery

You'll bring:

• A strong customer-focused approach with excellent communication skills
• The ability to manage multiple priorities and work to deadlines
• Confidence using IT systems and Microsoft Office (Word, Excel, Outlook)
• A good understanding of property maintenance processes
• Awareness of health & safety and compliance requirements
• A proactive, problem-solving mindset and a willingness to go the extra mile

Essential Criteria

• GCSEs (or equivalent) in English and Maths
• Experience in an administration or coordination role within property services
• Strong organisational and planning skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team in a fast-paced environment

Desirable:

• Knowledge of housing or property maintenance regulations
• Experience delivering service improvements
• Understanding of building maintenance tasks and timescales