Admissions Officer

Job Description

Organisation:
Leicestershire County Council

Work Location:

County Hall Glenfield Leicester LE3 8RA

Salary: £26,832 - £28,146 per annum (Pro rata for part time)

Working Hours:

37 hours per week

Contract Type:
Permanent

Closing Date: 6th March 2026

Interview Date(s):
Thursday 26th and Friday 27th March

We are seeking a highly organised and customer‑focused School Admissions Officer to join our team and play a key role in delivering a customer friendly, efficient, and compliant school admission service. In this role, you will be responsible for guiding families through the process of applying and attaining a school place successfully, ensuring they receive clear, timely, and accurate information at every stage.

You will manage general enquiries, process school applications, while maintaining accurate data to help you make the correct decisions. You will work closely with parents/carers, school staff, other agencies and other local authorities to support fair and transparent outcomes. This includes both statutory school admissions and non‑statutory in‑year admissions, and will also include supporting where necessary the School Appeals Team.

Attention to detail is essential, as you will be responsible for maintaining accurate records, producing reports, and ensuring all activity aligns with statutory requirements as set out in the School Admissions Code 2021 and local school admission policies. This is a fast‑paced role that requires strong communication skills, empathy, and the ability to manage competing deadlines.

This is an excellent opportunity for someone who enjoys working both on their own as well as part of a bigger team, takes pride in delivering excellent service, and wants to contribute to providing a positive experience for Leicestershire families that helps to raise outcomes for local children.

• Education to GCSE ‘C’ or equivalent including English Language and Mathematics, or equivalent NVQ level in administration or relevant excellent customer care experience. Excellent spelling and grammar are essential to this role.
• Knowledge and experience of administrative processes and systems that operate in a legal and regulatory framework.
• Competent standard of IT skills including software packages (e.g. Microsoft Office), managing spreadsheets and keeping records up to date.
• The ability to confidently plan, organise, prioritise your own workloads to meet tight time scales, with good attention to detail.
• Experience of call handling would be a distinct advantage.
• Good interpersonal, communication and people management skills are vital in this role, especially during challenging circumstances, where remaining calm and positive will be essential in demonstrating excellent empathetic skills when handling complex queries.
• Demonstrable experience of working as part of an established team and ability to work independently & understanding the need and ability to maintain confidentiality.

In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

We are open to discussions about flexible working, which may include part‑time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

Amena Hajat
Telephone:
Email: (please contact by email)

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and…