Operations Assistant

The role

The primary purpose of the role is to provide a range of general office, administration, telephony and business lounge services and operational support to groups and individuals within the firm. The work will include:

• Undertake various routine administrative tasks;
• Post related duties;
• Records management;
• Handling and processing incoming calls;
• Welcoming clients and visitors to the firm.

So who are we looking for? We are looking for a motivated and enthusiastic individual, someone with excellent interpersonal and communication skills and with the ability to perform effectively in a team environment. The successful candidate will have a minimum of 3 GCSE’s, or equivalent, including Maths and English at Grade 4/C or above. Experience desirable but not essential – we will teach you everything you need to know.

Candidates with a full clean driving licence would be desirable.

Hours of work: 35 hours per week. Working shifts between 8am – 4pm and 10am – 6pm.

Salary: £22,932 per annum.

Our operations team is a key part of the wider Muckle LLP team, which is over 200 people strong. Our people are based across our Newcastle, Cumbria and Teesside offices.

This is a fully on-site position supporting our Operations team at our Newcastle office.

Our business is full of bright, enthusiastic, articulate, colourful, confident people. People who live and breathe our core values:

• Trust – we trust each other to do the right thing
• Teamwork – we are one team and work selflessly for each other
• Responsibility – we are self-starters and take responsibility for how we work together and communicate
• Care – we care about our people, clients and community

It means, no matter who is involved, our clients receive the same excellent service from people who do what they say, on time and on budget, every time. That’s the Muckle way!

We want everyone to understand how our business is run and encourage all our people to get involved. We are also proud of the communities in which we live and work and give our people many ways to support them.

For example, you could use your two days’ paid volunteering leave to support a local cause you care about or nominate them for a grant from our Muckle Fund at the Community Foundation.

• From workplace running, netball, cycling and walking clubs to fun events organised by our BEAM (Being Engaged At Muckle) team and participation in our Green Team to help make the business as environmentally friendly as possible, we’ve created a unique and award-winning place to work
• B Corp Certified™- the first law firm in the North East and Cumbria to achieve this accreditation, we are leading the charge in ethical and sustainable business practices within our region and it forms the next part of our ESG strategy and continuous improvement
• Investors In People Platinum award accreditation
• North East Best Place to Work 2024 and 2023
• Newcastle and North Tyneside Best Place to Work 2025
• North East Business of the Year 2023
• North East Better Health at Work Maintaining Excellence award
• Advanced Good Work Pledge
• Award for Most Inspiring Employer (large business) 2022 and 2023 at the Inspiring Females Awards run by the North East of England Chamber of Commerce

We are really proud of the results of our recent Investors In People survey, in which 95% of our people believe Muckle is a great place to work and 100% share the firm’s values. Our survey results place us 6th for law firms of a similar size out of all IIP-accredited organisations within the legal activities sector, across 75 countries.

So how does all that sound? If you’re looking to work in a friendly, open environment and want to develop your career in a forward-thinking, commercial North East law firm, then this is an excellent opportunity.