SENA Assistant's

Leicestershire County Council is seeking a highly organised and motivated individual to join the Special Educational Needs Assessment (SENA) Service as a SENA Assistant. This is a key role providing high‑quality administrative and operational support to ensure the effective delivery of services to children and families. The role requires a proactive approach, strong organisational skills and the ability to work confidently with sensitive information in a fast‑paced environment.

• Supporting the coordination and administration of SENA processes, including referrals and casework activity
• Maintaining accurate and timely records across information systems
• Liaising with families, schools and professionals to gather and share information
• Providing high‑quality customer service through telephone, email and face‑to‑face contact
• Supporting data quality and reporting requirements
• Assisting with meeting coordination, correspondence and documentation
• Managing and coordinating a busy workload, prioritising tasks, meeting deadlines and working under pressure using own initiative
• Delivering excellent customer care and working effectively as part of a team, liaising with internal staff, external agencies and the public

• Recognised academic qualifications such as GCSEs or equivalent, including NVQ Level 2 in literacy and numeracy, and NVQ Level 2 in Business Administration (or equivalent experience)
• Experience in a clerical or administrative role, ideally within a public sector setting
• Demonstrable experience of using Microsoft Word, Excel, PowerPoint and other software systems, including maintaining and developing electronic and manual record systems
• Strong written and verbal communication skills, capable of producing high‑quality materials for a variety of audiences
• Proven ability to maintain confidentiality and handle sensitive information in line with service requirements

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.