Casual Reception Administrator & Retail Assistant

Casual Reception Administrator & Retail Assistant

About Us:

Age UK Leicester Shire & Rutland is more than a Charity; we are a lifeline to older people in our local community. Part of our mission is to support older people in their everyday lives and help them to live independently.

We are recruiting a reliable and organised Casual Reception Administrator & Retail Assistant to join our team.

At Age UK Leicester Shire & Rutland, as the first point of contact for our organisation, you will play a crucial role in providing exceptional customer service and administrative support. The ideal candidate will have excellent communication skills, be proficient in office tasks, and have a strong attention to detail. You will also oversee the running of a small charity shop within the area, supporting your colleagues and volunteers.

• Excellent customer service and interpersonal skills
• Friendly, approachable, and professional manner
• Ability to build positive relationships with customers and visitors
• Confident handling enquiries, complaints, and requests

• Strong verbal and written communication skills
• Confident answering telephone calls and responding to emails
• Ability to communicate effectively with customers, colleagues, and external contacts

• Welcoming visitors and managing reception duties
• Scheduling appointments and managing diaries (if required)
• General administrative skills, including filing, data entry, and record keeping
• Proficient in Microsoft Office (Word, Outlook, Excel) and other office systems

• Cash handling and operating till systems
• Merchandising and maintaining attractive product displays
• Stock replenishment and inventory management
• Promote Gift Aid where appropriate

• Excellent organisational and time management skills
• Ability to prioritise tasks in a busy environment
• Strong attention to detail and accuracy

• Works collaboratively as part of a team
• Willingness to support colleagues across different functions
• Flexible and adaptable to changing priorities

• Positive, enthusiastic, and reliable
• Professional presentation
• Self-motivated with a proactive approach
• Calm under pressure and able to multitask

Base: Clarence House, 46 Humberstone Gate, Leicester, LE1 3PJ

Interview dates: TBC

Reference No.: MW140726

Age UK Leicester Shire & Rutland is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

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