OFFICER (Learning Partner Support

Location Leicester - Office Based for 6 months Probation

Vacancy Type Fixed Term/Full Time

Final date to receive applications Wednesday, August 5, 2026

About the role

Learning Partner Support Officer

We are currently looking for a Learning Partner Support Officer on a 12-month fixed term basis
.

• Communicating with enquiring customers, answering product and service questions and troubleshooting where necessary.
• Maintaining Learning Partner records for selected staff roles.
• Ensuring access to NEBOSH Course Provider Interface (CPI).
• Processing payments and refunds for selected services (enrolment, de-registrations and exam cancellations).
• Processing reasonable adjustment requests.
• Processing learner transfer requests.
• Accurate processing of examination requests.
• Preparation and monitoring of examination schedule planner to ensure monitoring of examinations throughout the process.
• Checking data input in a timely manner before sending to third party suppliers.
• Ensuring all data is available to the published examination timetable for learners to access their examinations or examination packs to be despatched.
• Registering Learners when Learning Partner is unable to do so.
• Monitoring receipt of examination pack at examination venues and preparing digital packs where not received.
• Keeping accurate records and documentation of pre assessment processes that will be used by other teams to complete the assessment process.

Our ideal candidate will have the following experience, but it is more important to us that our team members have the right attitude, so we are willing to train if you are willing to learn.

• Experience in processing high volumes of data accurately
• Experience of dealing with customer enquiries using multiple platforms including social media and web chat
• Experience of building and maintaining relationships with our customers via, email and digital platforms and telephone
• Working on your own and as a team to meet key deadlines
• Flexible approach to work
• Adaptable to change
• Experience in working in a fast-paced environment with daily deadlines and peak periods
• Excellent IT skills, including Word, Excel, Outlook

• Attention to detail to ensure accuracy
• Ability to use initiative to find solutions to a problem
• Takes ownership of enquiries to resolution
• Ability to prioritise workload and has a calm manner during busy periods
• Listens to the customer to identify their needs to find the best solution/resolution
• Ability to follow work instructions and look for continuous improvements in how we do things
• Self-motivated
• Confident telephone manner and able to respond positively during difficult conversations

Salary:

£28,497.60 per annum.

Benefits:

• Company Pension (10% employer)
• Enahnced holidays (25 days raising to 33 days with service)
• Health Care Cash Plan
• Private Medical
• 3 x salary Death in Service
• Discounted Gym membership
• Cycle scheme
• Holiday Buying scheme
• Extensive discounts and exclusive offers
• Free parking

Job Profile Job Profile document