Patient services advisor

Job summary

Successful applicants will provide reception and admin services to the patients and medical
professionals, working alongside an outstanding team who are constantly striving to provide
an excellent primary care service.
This opportunity is open to full-time hours; however, flexibility is essential. The role(s) will be
offered on a weekly rota basis covering the core hours of 7:45 am 6:30 pm,Main duties of the job Management of Appointment System Ensuring total familiarity with the appointment system including regular and incidental variations.

Booking appointments, single point of access requests and recalls; and ensuring sufficient information is
recorded to retrieve medical records. Monitoring the effectiveness of the system and report any problems or variations required. Filtering incoming online Accu Rx requests Completing GP responses from the triaging GP , Completing Accu Rx online administration requests. Other administration duties as appropriate for the role

About us We are recruiting for 2 Patient Services Advisors/administrators, to provide a friendly, confidential, and professional service
to our patients. Do you have a passion for patient care. Are you professional and
willing to go that extra step. Can you communicate effectively by telephone,
face to face and in writing, Are you organised by nature. Are you looking for a
challenging but rewarding role.

We are looking for a highly motivated, energetic, and enthusiastic
team member with excellent communication skills. Your ability to be proactive
and experience of working in a customer care and administrative environment
will deliver constantly improving levels of service. As a Patient Services Advisor, when dealing with the public, you must be compassionate and
discreet; with initiative to work effectively alone and efficiently as part of
a team in a very busy, pressurized environment.

You must have excellent IT skills and be a competent user of Word.
Importantly, excellent communication and telephone skills coupled with previous
reception and administrative skills and experience are essential along with an
ability to prioritise and multitask.

Experience of working with EMIS our GP clinical system is
desirable, however full training will be provided to the ideal candidates.

Primary
Care, within which General Practice sits, is evolving all the time and you must
be able to demonstrate a commitment to cover all the multi-facet roles
undertaken within a dedicated team,Details Date posted
10 July 2026

Pay scheme

Other Salary
Depending on experience

Contract Permanent Working  pattern

Full-time,

Part-time,

Flexible working

Reference numberAJob locations

Station View Health Centre Southfield Road Hinckley Leicestershire LE
10 1UA
United Kingdom Job description

Job responsibilities

Patient services role, either reception based tending to all patient needs, or administration based working behind the scenes with the administration of patients documents letters and referrals system depending on the skills of the candidates.
Job description
Job responsibilities

Patient services role, either reception based tending to all patient needs, or administration based working behind the scenes with the administration of patients documents letters and referrals system depending on the skills of the candidates.

Person Specification

Qualifications

EssentialGCSE grade A to C equivalent in both English & maths.
Person Specification

Qualifications

EssentialGCSE grade A to C equivalent in both English & maths.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name Station View Health Centre Address Station  View Health Centre Southfield Road Hinckley Leicestershire LE
10 1UA
United Kingdom Employer's website

Employer details

Employer name Station View Health Centre Address Station  View Health Centre Southfield Road Hinckley Leicestershire LE
10 1UA
United Kingdom Employer's website