Care Home Administrator

About This Role

We are looking for a highly organised and compassionate Administrator to join our Midlands Care team. This role is central to the smooth running of the care home, ensuring excellent support for residents, families, and colleagues. You will oversee day-to-day administrative operations, maintain accurate records, manage financial processes, and uphold compliance standards that contribute to the overall quality of service within the home.

To oversee and manage the administrative functions within the care home, ensuring efficient operations, accurate record-keeping, and professional communication. The Administrator plays a key role in supporting residents, families, and staff while maintaining regulatory compliance and contributing to a welcoming, well-organised environment.

• Front-of-House Duties:
  Welcome visitors professionally, manage enquiries, and maintain a clean, organised reception area.
• Communication:
  Answer calls promptly, coordinate internal communications, and support meeting scheduling.
• Record Management:
  Maintain accurate resident records, including admissions and discharges, and prepare documentation for regulatory bodies.
• Office Administration:
  Manage correspondence, filing systems, office supplies, and general administrative workflows.
• Financial Tasks:
  Handle petty cash, oversee residents’ personal funds, support invoicing, credit control, and payment processing.
• Funding Liaison:
  Work with funding agencies to ensure correct financial arrangements are in place.
• Recruitment Support:
  Assist with recruitment processes and maintain staff documentation.
• Compliance:
  Ensure adherence to policies, procedures, and regulatory requirements across administrative functions.

• Strong administrative and organisational skills.
• Excellent communication and interpersonal abilities.
• Proficiency in office software and basic financial processes.
• Experience in a care home or healthcare environment (desirable).
• A positive, compassionate, and professional approach aligned with our values.

At Midlands Care, we are committed to delivering exceptional care across our group of residential homes. As proud Investors in People (2024), we focus on nurturing both our residents and our colleagues. Our values – Togetherness, Positivity, and Compassion – guide everything we do, ensuring a warm, supportive, and inclusive environment.

Our priorities centre around Customer, Colleague, and Community, reflecting our dedication to high-quality care and meaningful relationships.

• Competitive rates of pay
• Robust pension scheme
• Access to our Learning Academy with comprehensive training programmes
• Employee Assistance Programme with 24/7 confidential support
• Exceptional working environment
• Free uniform and badges
• On-site car parking
• Thousands of online and high-street discounts
• Supportive, highly qualified management team
• Proud promoters of Diversity, Equality & Inclusion

If you are organised, professional, and passionate about supporting high-quality care, we would love to hear from you. Join Midlands Care and become part of a team that values togetherness, positivity, and compassion.