Receptionist,Administrative/Clerical Job Leicester area,England UK,Administrative/Clerical

Detailed job description and main responsibilities

The job role will be in the Main Reception of one of three acute hospitals within the Trust to provide a friendly and efficient service to all patients and visitors who attend
the site
Ensuring, where appropriate visitors sign in and provide identification badges where
required
Key control responsibilities, issuing and maintaining a key log.
Providing a prompt, efficient, polite telephone service, directing calls accurately and
providing information as required.
To undertake a variety of general office duties, including typing, filing and changing
server backup tapes on a daily basis where required.
Reporting of complaints and incidents adhering to policies and procedures.
Responsible for monitoring access, CCTV (close circuit TV) functions where
installed.
May be required to test and co-ordinate personal alarm systems.
Where there is on site car parking available, to be responsible to report incidents or issues occurring in the car park and where applicable administration of parking permits.
Receiving and sorting post Internal and external with franking of post where required.
Co-ordinating the delivery and collection of Lab samples via trust van drivers or couriers where required.
Accepting, checking and distributing deliveries.
Responsibility for co-ordinating and booking rooms for meetings and any necessary equipment or preparation that may be required.
Logging and reporting of any defects/faults to the environment/equipment.
Responsibility for ordering of stock, printer/photocopier toners and any stationery that may be required.
Organise patient transport and reimburse monies where applicable, and maintain logs for audit purposes.
Where applicable co-ordinating appointments.
If required, fire warden responsibilities, ensure fire checklist form and walk rounds are completed.
Provision of cover for colleagues for annual leave and sickness as required.
A responsibility to raise alarms and lock down site following procedures in an emergency situation.
Responsibility when entering and leaving, to unlock/secure and alarm
deactivating/setting in the reception area and building where applicable.
To maintain at all times a high standard of personal hygiene and presentation portraying a smart appearance in compliance with Trust uniform policy.
To observe confidentiality of patients and employing trusts business at all times.
To work as part of a team to deliver service continuity at all times.
To comply with Health and Safety policy and procedures and to ensure a safe environment for employees, visitors, patients and contract
Carry out any other duties as may be reasonably requested.

Person specification

Commitment to Trust Values and Behaviours Essential criteria

Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Equality, Diversity and Inclusion Essential criteria

Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.

Training and qualifications

Essential criteria

GCSE English & Maths
Good working knowledge of and computer literate with knowledge and experience of using Microsoft Applications

Experience Essential criteria

Proven administration and secretarial skills experience.
Ability to carry out instructions and duties as detailed in the job description.
The use of IT and associated software systems and telephone communications systems.

Desirable criteria

Experience of working within a busy healthcare/complex environment

Communication and relationship skills

Essential criteria

Excellent verbal and written communication skills
Ability to motivate others to achieve positive outcome Good interpersonal skills

Skills Essential criteria

Ability…

Receptionist, Administrative​/Clerical

Receptionist, Administrative/Clerical