Medical Receptionist

Medical Receptionist/Administrator post covering both medical centres of Melbourne & Chellaston Medical Practice, a GP practice. The work centres on running the appointment system, handling urgent requests and answering calls and patient queries at the front desk, with records, scanning and read-code data entry alongside. Shifts run either 8am to 2pm or 12:30pm to 6:30pm, and covering both is essential. Prior GP experience is desirable, and GCSEs in English, Maths and IT are required.

• Manage the electronic appointment system, arranging appointments with appropriate clinicians
• Handle urgent requests, including urgent house calls to the on-call doctor
• Record home visit requests for GPs and district nurses
• Welcome patients and visitors, answer calls and respond to queries
• Relay messages accurately and keep patients informed of delays
• Process repeat prescriptions, arrange sample collection and obtain test results when required
• Maintain paper and electronic patient records, including scanning and filing, under data protection and Caldicott principles
• Enter clinical data using read codes
• Record income, issue receipts and update the status board with births, deaths and admissions
• Check and restock clinical rooms, reception and patient information materials
• Open and secure the surgery each day, including the alarm
• Provide reception and relief cover for colleagues, attend training and liaise across the primary care team

• 4 GCSEs at grade A-C or equivalent, including English, Maths and IT
• ECDL or equivalent

• High level of computer skills, proficient in Word, Excel and Outlook
• Excellent communication, listening and interpersonal skills
• Organisational and work management skills
• Ability to work autonomously using own judgement and local knowledge

• Flexibility to cover both morning and afternoon shifts

• Previous GP practice experience
• Previous NHS administration experience
• Evidence of competency in staff training
• Knowledge of data protection and Caldicott guidelines
• Knowledge of health and safety legislation and procedures