Registrations Administrator

The Registrations Administrator post sits in the registrations team at Lister House Surgery, a GP practice spread across four sites. The core of the work is registering new patients accurately under detailed protocols, keeping record sharing and SCR preferences up to date, and actioning incoming Total Triage requests. It is a part-time role of 25.5 hours a week, with set days Monday to Friday, Tuesday off, and some flexibility.

Car ownership is required for the role.

• Register new patients accurately from registration booklets, following detailed guidance and protocols
• Update record sharing and SCR preferences
• Action incoming Total Triage requests
• Prioritise the registrations team's workload daily
• Contact patients to obtain or verify registration and demographic information
• Manage registration queries, shared inboxes, electronic registrations and patient correspondence
• Monitor and action tasks, recalls and workflow items in line with practice protocols
• Process, code, index and file clinical correspondence, pathology results and electronic communications
• Maintain patient records, including screening outcomes, immunisations, care plans and palliative care registers
• Support appointment booking, NHS Health Checks and screening follow-up
• Manage patient record transfers, deceased patient administration and liaison with external organisations
• Ensure compliance with confidentiality, data protection, quality and productivity standards

• GCSE standard or NVQ equivalent

• Excellent keyboard and computer skills
• Communication skills

• Driver and car owner

• Able to work without supervision
• Keen attention to detail
• Able to work to tight deadlines
• Interpersonal skills
• Problem solving skills
• Proactive

• Previous GP surgery administrative experience
• Previous NHS administrative experience
• Advanced Excel
• Experience with the Systm One clinical system (TTP)

• Generous holiday entitlement
• NHS Pension Scheme
• Access to a variety of NHS discounts
• Employee EAP well-being support
• Employee discounts