Patient Support Advisor; .m. or p.m. Shift

This is a permanent part-time Patient Support Advisor post in the Patient Support Team at Abbey House Medical Practice. The work centres on reception and telephone triage for patients, alongside administration such as scanning, prescription processing and filing medical records. Two posts are offered, one on a morning shift and one on an afternoon shift, each for 25 hours across Monday to Friday.

Previous candidates need not apply.

• Provide a reception and telephone triage service to patients, keeping their information confidential
• Receive and route patients on arrival in an efficient and courteous manner
• Make new and follow-up appointments face to face and by telephone
• Register new patients and prepare their files, including immunisation, cytology and rubella entries
• Scan correspondence, forward it as needed and place it in patients' electronic records
• Handle repeat prescriptions and prescription processing
• Update patient notes and add read codes as directed by the doctors
• Handle general enquiries and promote the practice's services
• Open and close the premises, including switching telephone and appointment systems
• Deal with incoming and outgoing post
• Keep accurate appointment statistics
• Inform patients of cancelled appointments and receive payments with receipts

• Previous customer service experience
• Previous experience of working within a team

• Excellent communication skills, written, face to face and by telephone
• Basic computer knowledge or qualification
• Ability to multitask
• Ability to actively listen to patients and colleagues

• Enthusiastic, approachable, compassionate and organised

• Confidentiality experience
• Use of own initiative
• Previously employed in the NHS
• Previous reception experience
• Administration skills
• Flexibility
• Windows (Word, Excel) and Systm One skills
• Experience of using appointment systems

• 25 days annual leave pro rata plus bank holidays
• Access to the NHS Pension Scheme
• Full training provided