Centre Operations Administrator

This Centre Operations Administrator post sits in the Venture Development team and supports Think Tank, the University of Lincoln's business hub for start-up and growing companies. The job centres on front-of-house work: answering enquiries, running reception and the switchboard, handling mail and parcels, managing meeting room bookings, and opening and closing the buildings as a key holder. The post is customer-facing and asks for willingness to work occasional early or evening events.

An NVQ Level 2 or equivalent is required.

• Deliver customer service to tenants, visitors, students and staff
• Act as first point of contact for enquiries
• Run reception
• Handle the switchboard, mail and parcels
• Manage meeting room bookings
• Open and close the centres as an authorised key holder
• Support health and safety through routine building checks
• Support tenant onboarding
• Support events management
• Help create a welcoming, professional environment where tenants can grow their businesses

• NVQ Level 2 or equivalent

• Experience of delivering high-level customer service to internal and external customers

• Good administrative and communication skills
• Ability to work unsupervised
• Organised, accurate and adaptable

• Passion for excellent customer experience and pride in high-quality service

• Experience of a fast-paced reception role
• Experience working with commercial clients
• Experience using Microsoft Office
• Experience using social media
• Willingness to work occasional flexible hours, such as breakfast or evening events