Patient Advisor

Downing Drive Surgery, a GP training practice, is recruiting a part-time Patient Advisor for about 18 hours a week on its reception team. The post is the first point of contact for patients and visitors, covering appointments, new registrations, enquiries and records on Systm One. Holders may also be assigned as personal assistant to a named doctor and take the Accu Rx Total Triage administrator role on the rota.

Fit depends on GCSEs including English and Maths, plus strong written and verbal communication and organisation.

• Greet and assist patients and visitors as the first point of contact
• Answer calls and direct enquiries to the right clinician or staff member
• Help patients reschedule and cancel appointments and complete the Accu Rx Total Triage form
• Process new patient registrations
• Give information on practice services, screening, flu vaccinations and policies
• Keep patient records accurate and enter data, including test results, into Systm One
• Manage incoming and outgoing post, email and letters
• Act as personal assistant to an assigned doctor, managing tasks and recalls, and cover another PA when needed
• Support doctors, nurses and other clinicians with documents, patient lists and clinic schedules
• Use and troubleshoot practice IT systems
• Handle patient feedback and complaints, escalating to the Practice Manager
• Open and lock the premises, keep reception clean and secure, and report health and safety issues

• GCSEs or equivalent, including English and Maths

• Excellent written and verbal communication skills
• Effective organisation and prioritisation of tasks under a dynamic workload

• Works well as part of a team and autonomously
• Works well under pressure and in stressful situations

• Previous experience in a GP surgery or other healthcare setting
• Familiarity with Microsoft Office and patient management systems such as Systm One
• Strong IT skills