Community Administrator Continence Service

This Community Administrator post supports the Continence Service within Community Health Services at Leicestershire Partnership NHS Trust, working alongside its multidisciplinary team at St Matthews Health Centre. The work centres on handling referrals, calls and tasks from professionals, booking appointments, managing clinical stock and supporting audits and data collection. The role is a weekday daytime post with regular use of Systm One, though full training is given.

Experience with databases and competence in Microsoft Office are essential.

• Receive and handle calls, queries, referrals and tasks from professionals to co-ordinate patient care along agreed pathways
• Communicate with patients, carers and health and social care professionals to keep the service running efficiently
• Maintain administrative systems and allocate patient care efficiently
• Process referrals and tasks
• Book appointments
• Manage stock of stationery, clinical supplies and equipment, including ordering, storage and rotation
• Monitor medical stock
• Sort and prioritise incoming mail and email
• Support audits and data collection
• Assist team leads and clinicians
• Work under the direction of the Admin Team Lead (Continence Service)
• Use Systm One and other electronic systems

• Experience using databases

• Competence in Microsoft Office applications
• Excellent telephone manner and communication skills
• Strong organisational skills
• Ability to prioritise workloads and stay calm under pressure
• Ability to work independently and as part of a team
• Flexible approach and use of initiative

• Permission to work in the UK
• DBS disclosure where the role requires one

• Experience with Systm One

• Full Systm One training provided
• Requests to work alternative hours or varied patterns considered under the flexible working policy