Service Advisor

Service Advisor

Our client, a reputable main dealership in Leicester, is seeking an experienced Senior Service Advisor to join their dynamic aftersales team.

This is a distinguished opportunity for a seasoned automotive customer service professional to grow within a manufacturer-backed dealership offering competitive remuneration, comprehensive benefits, and clear career development pathways.

The Service Advisor role is vital in delivering exceptional customer service while contributing to the dealership's ongoing success.

Benefits of a Service Advisor:

Basic salary up to £32,000, dependent on experience
On-target earnings (OTE) of £38,000
Company car scheme
Up to 7% pension contribution
22 days annual leave plus bank holidays, increasing with service
Employee discounts on vehicles, servicing, repairs, and parts
Reward and retail discount platform
Enhanced family-friendly policies
Health Cash Plan and Employee Assistance Programme
Personal accident insurance
Ongoing manufacturer training and professional development
Shared incentive scheme
Paid sick leave following successful probation

Duties of a Service Advisor:

Serve as the primary point of contact between customers and the workshop team, ensuring an exceptional service experience
Welcome customers and manage their journey, maintaining high standards of customer care throughout
Keep customers updated on vehicle repairs and progress; recommend additional work where appropriate
Prepare estimates, explain repair costs, and process payments efficiently
Promote and upsell vehicle service plans to increase customer retention
Handle customer queries professionally, resolving concerns promptly
Conduct follow-up calls to ensure customer satisfaction and gather feedback
Use dealership systems to accurately record and maintain customer and vehicle data
Support the sales of warranties and service plans, contributing to workshop profitability

Requirements of a Service Advisor:

Proven background as a Service Advisor, Senior Service Advisor, or similar customer-facing role within the automotive trade
Excellent communication and interpersonal skills
Strong sales and upselling capabilities
Good organisational and administrative abilities
Confident user of digital dealership systems and software
Professional, customer-focused attitude
Full UK Driving Licence If you are an experienced Senior Service Advisor seeking a rewarding opportunity within a well-established dealership that values your skills and offers genuine career prospects, this role is ideal for you.

Contact Billy Peasgood, Automotive Recruitment Specialist at Perfect Placement covering Leicester and Leicestershire, today to discover more about this fantastic opportunity.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Job get in touch today