Tenancy Advisor

Change of Tenancy Advisor –
Yü Group PLC

Reports to:

Change of Tenancy Manager

Location:

Leicester Office LE3 5BZ

Working hours:

Monday to Friday, 37.5 hours per week (phone operating hours 9am-5pm; hours may vary upon discussion)

Salary: £24,750 – £26,000 per year

• Investigate and verify change of tenancy requests following process maps to determine the correct outcome and minimize risk to the business.
• Take inbound calls for new and existing COT queries.
• Assist with recording written information on systems.
• Spot risks within accounts and offer remedial action.
• Respond to email queries internal and external while providing excellent customer service and due diligence.
• Process COT requests smoothly and efficiently and within SLA.
• Manage and close assigned account renewal opportunities, meter upgrades, cash collection and payment plans built into KPIs.
• Develop and learn relationship skills with key stakeholders (internal and external).

• Education – GCSE Grade A‑C in Maths & English or equivalent.
• Office 365 – good skills in Excel, PowerPoint & Word.
• Communication – able to talk, listen & speak clearly on the telephone and construct coherent written correspondence with confidence.
• Ambitious – want a career, not just a job.
• Team player – happy to help colleagues, strong team player, flexible & adaptable.
• Motivated – can‑do attitude, love to learn & develop new skills.
  
  Time Management – able to manage time effectively, work under pressure and meet multiple deadlines.
• Friendly – polite, respectful when speaking to people.
• Accuracy – good level of accuracy & attention to detail.

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
  
  Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

We do not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

Yü Energy are one of the UK’s fastest‑growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. We are on a mission to shake‑up the UK business energy market, offering expert, personal service and competitive prices tailored to commercial customers.

Apply now.