Partner Success Manager United Kingdom

Bloomreach is building the world’s premier
agentic platform for personalization
.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the
entire
customer journey.

• We're taking
  autonomous search
  mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making
  conversational shopping
  a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of
  autonomous marketing
  , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine —
Loomi AI
— so that personalization isn't only autonomous…it's also consistent.

From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

This role is designed for professionals who excel at both strategic business consulting and building deep, trusted relationships. You will enable partners to deliver value to clients by deploying and optimizing Bloomreach’s personalisation platforms, advising on business strategy, and ensuring clients achieve their key performance indicators (KPIs) and return on investment (ROI). You will act as a strategic advisor, collaborating closely with partners and internal teams to maximize platform adoption, drive continuous improvement, and foster long-term partnerships.

Key Responsibilities

• Ensuring that our partners deliver measurable value to clients through the deployment and ongoing optimization of the Bloomreach Platforms.
• Serve as a key advisor on e-commerce, analytics, data management, digital marketing, marketing automation, and related technologies to our partner network
• Build and maintain strong, long-term relationships with partners, acting as their advocate and trusted advisor.
• Collaborate with Customer Success Managers and other internal stakeholders to develop business strategies, roadmaps, and align on business goals and critical metrics.
• Lead partner onboarding, platform adoption, and ensure full understanding of product features.
• Identify opportunities for continuous improvement, maximizing client outcomes and platform ROI through partner managed services.
• Facilitate regular business reviews with partners, success planning, and status sessions to ensure ongoing alignment and value delivery.
• Proactively identify risks, facilitate ‘path to green’ plans, and engage relevant stakeholders to resolve issues.
• Stay up-to-date with industry trends, best practices, and platform capabilities to provide clients with forward-thinking recommendations.

Required Skills & Experience

• 2-3+ years in a consulting or customer success role within a SaaS environment, ideally in e-commerce, marketing automation, or data-driven business sectors.
• Strong consulting skills: clear written and verbal communication, confident presentation abilities, and experience engaging stakeholders at all levels.
• Demonstrated ability to understand and adapt to diverse business models, providing tailored strategic advice.
• Experience with online analytics, performance marketing, A/B testing, personalization, campaign optimization, and customer lifecycle management.
• Proactive problem-solving, exceptional organizational skills, and the ability to handle complex or ambiguous situations professionally.
• Native or professional fluency in English.
• Basic technical knowledge (html/css) would be beneficial but not essential.

Personal Qualities

• Strategic thinker with a passion for driving business outcomes.
• Relationship builder who thrives on advocacy and partnership.
• Self-organized, independent, and able to navigate ambiguity.
• Confident presenter and an interest to improve this skillset.
• Eager to continuously learn and deepen expertise in both technology and business domains.

A great deal of freedom and trust. At…