Managing Director

Description

Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long‑term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software companies, delivering mission‑critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time‑sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.

This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a Business Unit, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources. You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence.

This role carries full accountability for the business unit’s results, making it ideal for a driven leader eager to make a significant impact.

• Own the long‑range, annual, and quarterly financial and non‑financial goals
• Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care
• Manage day‑to‑day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support
• Attend promotional events which include but not limited to trade shows and panels

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
• Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
• Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
• Manage key relationships with large accounts is mandatory

• Execute an effective, long‑term customer success program for clients
• Implement and maintain client support initiatives
• Facilitate both in‑house and client training sessions
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
• Facilitate the growth of Product Managers by aligning their activities with job descriptions

• Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
• Establish strategies to increase NRR
• Track on a monthly basis results with the Head of Professional Services

• Review with Senior Management and the team: advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense…