Account Manager - FTC

Description

About AXA:

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Health supports members to put their health first, from individuals to large corporates, with fast access to diagnosis and treatment when they need it.

Do you have an interest in Account Management? If you’re someone who’s great at building relationships and has a resilient nature, this could be an excellent development opportunity for you. You’ll maintain and grow the relationship between AXA Health and our Intermediaries.

• Achieve a yearly retention target through Sales Retention.
• Work within the commercial rules and budget allocation for your portfolios, ensuring all data requirements are kept up to date.
• Develop relationships with our internal and external customers by providing an efficient and reliable service across all communication channels.
• Ensure all sales complaints and grumbles raised are handled, monitored and recorded using the agreed complaints escalation process and systems.
• Provide a professional service to all our customers ensuring that core behaviours are in mind when dealing with complaints and they are handled within our agreed SLA’s.
• Consistently evidence that you are delivering accurate and compliant information to customers.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

• Experience with in the account management field.
• Strong relationship building
• Service skills with excellent phone-based communication.
• Developed time management skills with a high attention to detail and quality.
• Team player mentality, you'll work well independently and with others.
• Goal orientated, organised and methodical.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

For our support, please send an email to

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.