Business System Manager

Overview

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

The Business Systems Manager will lead the day-to-day operation and development of Bellrock Consulting’s Operational Excellence function. While this is not a function that exists today, for the right candidate, it is an opportunity to build and lead an exciting phase of transformation activities consequential to our business. This role will own the practical operation of key controls, procedures, system discipline and continuous improvement activity across the Consulting business.

The postholder will act as the lead business super-user for the selected Business System, drive consistent adoption and data quality, coordinate internal audit activity, maintain operational procedures and policies, support QMS and ISO adherence, and identify process improvements that improve efficiency, control and user experience.

Joining at this stage is a significant opportunity to lead the Business Change workstream led in Project Sunrise. This is a 12-month transformation initiative that supports development of a more consistent management system, clearer controls, stronger quality adherence and better operational visibility. During that period, they will play an instrumental role in helping shape the function, contribute to process and system design, and support the build of requirements, controls, procedures and user adoption approaches that will underpin the long-term Operational Excellence model.

If you’re ready to be the energy that helps us build our business, share our success, and really own it as a Business Systems Manager, you’ll be… Deploying a business management system into a consulting environment needs a blend of strategic, operational, and people-focused skills to drive adoption and minimise disruption. Critically, they must be able to translate system functionality into tangible business value, aligning the change with commercial and delivery objectives.

• Strong business analysis and process mapping skills.
• Strong process improvement and problem-solving ability.
• Strong training, communication and stakeholder management skills.
• Comfortable holding the business to account to support the change activities – someone who is willing to challenge people
• Strong attention to detail and control discipline.
• Ability to use data and insight to support improvement.
• Able to balance governance, practicality and pace.
• Well organised, credible and resilient.
• Adaptable in navigating ambiguity, responding to evolving requirements.

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the London, Paddington office and working two days a week with the team and the rest of the week can be worked from home.

Upon joining Bellrock, you can expect a comprehensive benefits package including:

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes:
  Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• Motor Save…