Lead Management Manager

About The Role

There’s plenty about Topps Group that might surprise you. Tight-knit teams of talented people working together and working hard to get things done and drive results. But then, would you expect anything less from an ambitious, dynamic, market‑leading, multi‑million‑pound retail business? After delivering our 20% market share goal of “one in five” in 2023, we have launched our new goal – Mission 365 – targeting £365 million of sales.

Are you passionate about turning opportunities into growth? Do you thrive in a fast‑paced environment where accuracy, responsiveness, and collaboration make all the difference? If so, we’d love to hear from you.

We’re looking for a Group Lead Management Manager to play a pivotal role in our organisation’s success. As the first point of contact for incoming enquiries, you’ll take ownership of nurturing leads with speed, precision, and a customer‑first mindset—ensuring every potential client receives a timely, tailored experience.

In this highly visible role, you’ll be at the heart of our growth strategy—qualifying opportunities, coordinating seamless communication, and connecting prospects with the right people across our wider sales team. You’ll collaborate closely with stakeholders across the group, acting as the vital link between innovative marketing activity and operational delivery.

• Manage all group lead streams; internal B2B CRM system, external lead gen platforms, physical estate & B2B web‑based enquiries
• Maintain accurate records and data across all platforms
• Identify new B2B business opportunities using all platforms
• Qualify inbound leads and assign them to appropriate sales channel
• Review lapsed leads and identified opportunities for new B2B business
• Manage and drive inbound queries and turn into sales leads
• Monitor, track and respond to lead activity.
• Generate regular reports on lead activity, conversion rates, and pipeline health
• Be the key link with internal & external teams to drive our Group business forward
• Optimise lead conversation by analysing sales trends
• Monitor performance metrics, track service levels, and implement improvements
• Use email and B2B CRM platform to manage campaigns and communications
• Collaborate with marketing to refine targeting, messaging, and lead‑gen campaigns
• Identify patterns and suggest process improvements to increase lead conversion
• Manage follow‑up communications to keep leads warm and engaged
• Use the external lead platforms to identify and track upcoming developments and update our sales force
• Strategic partner updates on leads share and converted

To succeed in this role, you’ll bring a solid understanding of sales principles and customer service best practices, with a genuine focus on delivering value to clients. You'll have proven experience in sales, account management, and lead coordination, with a track record of achieving and exceeding targets. Hands‑on experience using CRM systems and business tools (such as Spark, MS Office, or Nav), with confidence in managing data and processes is key and you will have excellent organisation and time management skills, with the ability to prioritise effectively in a fast‑paced environment.

You’ll thrive in a fast‑paced environment, with the ability to perform under pressure while working both independently and as part of a collaborative team. You bring a proactive, solutions‑focused mindset, confidently making decisions and taking ownership of your work. With strong problem‑solving skills, you’re quick to identify challenges and implement practical, effective solutions. Your exceptional attention to detail is matched by a genuine customer‑first approach, and you communicate clearly and professionally at all levels, both written and verbal.

With experience in a lead or supervisory office‑based role, you’re comfortable guiding processes and influencing outcomes. Above all, you have a growth mindset—embracing new challenges, continuously developing your skills, and striving to deliver excellence every day.

In a culture where hard work is recognised and great results are rewarded; you can look forward to a company bonus that will…