Commercial Manager - Claims

Overview

As one of our Commercial Managers in Home Claims, you'll be delivering the execution of our commercial and trading strategy. You will work with both internal and external stakeholders to deliver bold and ambitious targets, supporting our transformation into a market‑leading Home Claims function. This role will focus on all aspects of the Home Claims strategy.

• Support the delivery of our Home Claims strategy to maximise commercial outcomes.
• Drive data‑led performance improvement opportunities, collaborating across the Hastings Direct matrix (e.g., Commercial, SRM, In‑House Surveyors, Operations, Audit) and external suppliers to prioritise, secure resources and deliver outcomes.
• Manage contractual relationships with external suppliers to achieve great commercial and customer outcomes.
• Manage risk and business continuity with the business area, developing appropriate strategies to mitigate threats.
• Own the commercial performance of a key component of Home Claims.
• Identify trading performance improvement opportunities.

• Demonstrable experience of delivering commercial initiatives across a busy Home Claims function.
• Strong commercial aptitude combined with analytical capability – able to translate complex data and concepts into a logical, structured format and articulate them clearly and effectively.
• Excellent written and verbal communication skills, with experience presenting and influencing senior stakeholders, both internally and externally.

• Competitive salary and £5,000 car allowance.
• Flexible hybrid working approach.
• Competitive bonus scheme – all colleagues are eligible for our annual 4
  
  Cs performance bonus.
• Private medical insurance (PMI) for Band 4 colleagues.
• Live assurance cover equal to 4× salary and income protection at no extra cost.
• Matched pension contributions up to 10%.
• Additional benefits: discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
• Mental wellbeing programme, including the Thrive mental health app, 24/7 colleague assistance, in‑house mental health first aiders, support groups and a dedicated team.
• 27 days annual leave plus bank holidays, with the option to buy or sell one week.
• Health care cashback plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes.
• Discounted and free onsite facilities and social events throughout the year.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed.

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.