Operations Delivery Executive - Claims

Responsibilities

• Support Delivery Managers to implement a portfolio of change projects, translating ideas into credible plans that benefit customers, colleagues and the company.
• Build a supportive group of stakeholders for each change, working creatively to solve challenges in partnership with frontline colleagues, specialists and wider Claims/Hastings teams.
• Promote a whole‑systems thinking approach, ensuring each change considers processes across the customer journey and is implemented with lasting results.
• Document processes within each change and establish controls to reduce error risk, while ensuring key performance reporting tracks project benefits accurately.
• Deliver robust plans for each change, ensuring clear outcomes, timelines and integration into a busy Claims Operation.
• Coordinate changes across several areas including IT systems, processes and customer communications, and support the budget process for each project.

• Strong proven experience of supporting and delivering multiple projects successfully, including changes across various operational areas such as IT and processes.
• Good knowledge of working with change in a regulated environment such as insurance or financial services – claims or home claims experience is advantageous.
• Experience working in a matrix organisation.
• Genuine drive, motivation and passion for improving outcomes for colleagues and customers.

• Competitive salary and an annual bonus scheme based on company performance.
• Flexible hybrid working arrangement.
• Financial wellbeing support – life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, and an award‑winning package that includes discounts, cashback and access to financial advice.
• Mental wellbeing programme – the Thrive app, a 24/7 colleague assistance programme, in‑house mental health first aiders, support groups and a dedicated wellbeing team.
• 25 days annual leave plus bank holidays, with option to buy or sell a week; health‑care cash‑back plans, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free onsite facilities, and social events.

Regrettably, we are unable to offer sponsorship for this role.

Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled individuals regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We also accommodate reasonable adjustments during the recruitment process to ensure a fair and accessible experience for all applicants.