Operations Delivery Executive - Claims

Operations Delivery Executive – Home Claims

Location:

Leicester or Bexhill (hybrid)

We’re transforming the way we manage Home Claims, making the process more straightforward for customers and colleagues. Reporting to an Operations Delivery Manager, you will support high‑impact change projects within a busy Home Claims team.

• Supporting Delivery Managers to implement a portfolio of change projects, translating ideas into credible plans that benefit customers, colleagues and the company.
• Building a supportive group of stakeholders, working creatively to solve challenges in partnership with frontline colleagues, specialists and wider teams.
• Supporting a whole‑systems thinking approach that considers processes across the customer journey and ensures lasting results.
• Ensuring processes are documented and controls are in place to reduce risk of error, with key performance reporting to track project benefits.
• Delivering robust plans to implement each change, ensuring clear outcomes, timelines and embedding them into a busy Claims Operation.
• Coordinating changes across IT systems, processes and customer communications, and supporting the budget process for each project.

• Good knowledge of working with change in a regulated environment such as insurance or financial services (claims/home claims experience is advantageous), and in a matrix organisation.
• Strong proven experience of supporting and delivering multiple projects successfully across operational areas such as IT and processes.
• Genuine drive, motivation and passion for improving work for colleagues and customers.

• Recruiter intro/screening call
• 1st stage interview with an Operations Delivery Manager
• 2nd interview with the Head of Technical Services

• Flexible hybrid working.
• Competitive bonus scheme.
• Financial wellbeing package – life assurance cover, income protection, matched pension contributions, discounts, cashback, free mortgage advice and financial wellbeing support.
• Mental wellbeing programme – thrive mental health app, colleague assistance programme, in‑house mental health first aiders, support groups.
• 25 days annual leave plus bank holidays, with option to buy or sell a week.
• Health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, free onsite facilities, and social events throughout the year.

Regrettably, we are unable to offer sponsorship for this role.

Hastings Group is an equal opportunities employer. We treat people fairly and welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We also conduct thorough referencing, including credit and criminal record checks.

At Hastings Direct, we are committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require reasonable adjustments during the recruitment process, please let us know so we can provide the necessary support.