Outreach Worker

Position

Housing Outreach Worker – Decarbonisation & Planned Investment (3 years fixed term)

Leicester, Head Office, LE19 (Hybrid working)

35 contracted hours per week

Up to £28,498.06 per annum, plus £2,280 per annum of car allowance

13 July 2026

5106

Are you passionate about supporting people to live independently while improving the quality and sustainability of their homes? Do you enjoy building strong relationships, communicating clearly, and working in a role with real purpose?

At Advance, our mission is to transform lives by providing safe, supportive and sustainable housing for people with a range of needs.

We’ve successfully completed the first phase of a large-scale retrofit programme, enhancing comfort and energy efficiency for customers with mental and physical disabilities.

This is the first milestone in our ambitious three-year programme to upgrade around 100 supported housing homes by 2028, funded through the Warm Homes:
Social Housing Fund Wave 3 and matched by Advance.

As a Housing Outreach Worker, you’ll play a vital role in delivering phases 2 and 3 – acting as the key point of contact for residents and supporting them throughout the improvement journey.

• Communication:
  Acting as the main point of contact for residents before, during and after retrofit works
• Access coordination:
  Scheduling visits, managing access, keeping residents informed, and maintaining accurate records on Open Housing
• Resident support:
  Supporting vulnerable customers, explaining improvements, encouraging engagement, and arranging decants where needed
• Conflict resolution:
  Managing complaints, resolving issues quickly, and working with delivery partners to minimise disruption
• Feedback & reporting:
  Carrying out site visits, pre-project surveys and post-work satisfaction checks

We’re looking for someone who brings empathy, professionalism and a passion for customer service. You’ll thrive at Advance if you demonstrate our PRIDE values:
Partnership, Respect, Inclusion, Drive and Efficiency.

• Experience using databases and maintaining accurate records (essential)
• Strong communication skills, both written and verbal
• The ability to build positive relationships with customers and colleagues (essential)
• GCSEs in Maths and English (or equivalent) (essential)
• Confidence using Microsoft Office tools

Experience in housing management, working with vulnerable people, or in a performance-driven environment is desirable but not essential – we’ll provide training and development.

• Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rata for part time hours)
• Sector specific training is provided as part of induction plus opportunities for professional development
• Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
• Long service awards payable in 5 year increments
• Golden Hello/refer a friend receive up to £500
• Cycle to work scheme
• Access to our Employee Assistance Programme Free DBS (Disclosures and Barring Service)
• Excellent opportunities to progress your career within Advance
• Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)

Advance is an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.

At Advance, Safeguarding is embedded in our organisational culture — it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level. As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.

We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support — or of any member of our team — please don’t hesitate to get in touch.