Claims Fraud Investigator - Credit

Job Title

Claims Fraud Investigator – Credit Hire

Location:

Leicester or Bexhill

Work as part of a dedicated team to investigate suspected fraudulent third‑party claims, primarily focused on credit hire fraud. You will manage a live caseload, gather evidence, interview involved parties, review technical reports, liaise with panel solicitors and make decisions that protect the company’s commercial interests while ensuring fair outcomes for our customers.

• Investigate multiple fraud types and manage a high‑volume caseload through the full lifecycle.
• Gather and assess evidence, including conducting interviews, reviewing engineering reports and evaluating vehicle damage.
• Coordinate with panel solicitors and in‑house legal teams to determine appropriate claim actions.
• Proactively monitor cases for commercial outcomes and escalations when necessary.
• Maintain detailed and accurate case records and documentation.

• Demonstrable experience handling high‑value motor fraud (third‑party)
• Background in non‑delegated litigation and legal case management.
• Proficiency in conducting verbal interviews and accurate terminology recording.
• Strong analytical and detail‑oriented mindset with confident communication skills.
• Passion for credit hire fraud investigation and an understanding of fraud detection techniques.

Recruiter screening followed by a session with the Fraud Team Leader. We are committed to inclusive recruitment and provide support throughout the process.

• Competitive salary plus eligible for the annual 4
  
  Cs performance bonus.
• Flexible hybrid working arrangements.
• Financial wellbeing package – life assurance cover, income protection, matched pension contributions up to 10% (including 4× salary).
• Mental wellbeing support – thrive app, 24/7 assistant programme, mental health first aiders, support groups.
• 25 days annual leave + bank holidays, option to buy or sell one week.
• Health, dental and cashback schemes, cycle‑to‑work and technology discounts, and free onsite facilities.
• Social events and community engagement opportunities.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. A thorough referencing process, including credit and criminal checks, will be conducted.