Transformation Manager - Claims

Job Title:
Transformation Manager - Home Claims

Location:
Leicester, London or Bexhill (Hybrid)

As our Transformation Manager working across Home Claims, you’ll be a strategic change leader, driving end‑to‑end transformation that delivers real impact faster, smarter, and sustainably. Combining commercial acumen, digital and technical fluency, journey design and agile delivery, you’ll lead cross‑functional teams, turning strategy into action and embedding lasting change across Hastings Direct.

• Leading cross‑functional delivery teams to deliver complex transformation initiatives end to end from concept, technical delivery and operational adoption
• Leading on journey design (systems, tools, processes in service of the business strategic objectives and safeguarding customer and regulatory outcomes)
• Driving delivery discipline through effective planning, governance, issue resolution and progress tracking, keeping outcomes, timelines and quality on track
• Championing a test‑and‑learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback
• Leveraging digital and technology tools and platforms (e.g. workflow automation, data analytics, core systems, digital journeys) to enable scalable and efficient transformation
• Defining and shaping business requirements and success measures in partnership with Operational, Commercial and Supplier teams
• Proven experience in delivering operational transformation, process improvements or change initiatives within insurance (financial services or similarly regulated environments also considered, with home claims experience being highly advantageous!)
• Proven experience in scoping and delivering large technology‑enabled/digital and commercial programmes of work end to end, influencing senior stakeholders
• Background in portfolio shaping including prioritisation, sequencing and linking strategic big bets to actionable delivery plans
• Demonstrable experience in building and presenting business cases independently with clear benefits and ROI modelling
• Experience in leading and delivering multiple types of transformation plans aligned to strategic priorities

We champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail.

All colleagues are eligible for our annual 4

Cs performance bonus.

As a Band 4 colleague, Hastings pays for private medical insurance (PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.

We provide 4x your salary with life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%. We also offer discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.

We provide the Thrive mental health app, a colleague assistance programme available 24/7, in‑house mental health first aiders, support groups and a dedicated team to ensure we are covering your needs.

27 days annual leave + bank holidays, with the option to buy or sell one of your weeks; access to healthcare cash‑back plans, dental plans, discounted health assessments, Cycle‑to‑work and tech schemes; discounted and free onsite facilities; social events throughout the year.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.