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Chief Customer Experience & Strategy Architect
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-08-12
Listing for:
Dunelm
Full Time
position Listed on 2026-08-12
Job specializations:
-
Business
Change Management
Job Description & How to Apply Below
Dunelm is seeking a Head of Customer Strategy & Experiences in the UK to lead the end-to-end customer strategy and transformation programme. You will define the customer proposition and measurement framework, then translate strategy into a phased roadmap across channels and touchpoints.
You will embed new capabilities across processes, technology and people, partnering with Trading, Digital, Marketing, Supply Chain and Customer Care to deliver tangible improvements and sustainable change.
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