Service Delivery Co-ordinator

Service Delivery Coordinator Leicester Role Overview

Bellrock is the trusted challenger in UK property services. Driven by insights, powered by technology, and delivered by talented people, we are redefining how real estate is managed. Since 2003, our people-first and technology-led approach has helped organisations across the UK transform their estates into high-performance, sustainable environments. Through our integrated service model—spanning Technologies, Consulting, Critical Engineering & Jordon, and Intelligent Asset Care—we deliver compliance, quality, and operational excellence while reducing cost and carbon impact.

Our award-winning Concerto IWMS platform, together with mobile solutions from Mobiess and energy analytics from InMetriks, enables smart, data-led estate management at scale.

Support the Service Delivery Manager by providing administrative and operational coordination. Track job progress, chase updates, liaise with engineers and suppliers, and ensure jobs move forward smoothly. We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you’re in. Because every role plays a part in driving us further. And everyone can be the change.

That’s how deliver value for our customers, and building systems that lead the way. And as a Service Delivery Co-Ordinator with Bellrock, you’ll do it by…

• Monitoring job queues and updating records accurately
• Contacting suppliers and engineers for updates and job progress
• Rebooking or rescheduling jobs as needed
• Raising purchase orders and processing updates in the system
• Supporting MI and reporting requirements
• Coordinate with the Service Delivery Manager to resolve escalation issues quickly, by taking ownership of jobs where loss of trade or critical asset failure has occurred until satisfactory completion keeping client informed until trade is resumed

Detail Oriented, Customer Service Experience, Results Oriented Behaviour, Strong Written and Oral Communication Skills.

• Experience in a coordinator, scheduling, or admin role
• Comfortable with systems, phone, and email comms
• Able to juggle completing tasks and priorities
• Adherence to processes and procedures

• Detail-focused and highly organized
• Tenacious and persistent in chasing actions
• Clear communicator and team player
• Good Judgement & understanding when to escalade issues

AI fluency & learning mindset:
We are looking for people who actively use AI in their day‑to‑day work, demonstrate strong curiosity about new technologies, and take ownership for continuously improving how they think, work, and deliver.

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work from the Mon
- Sun 7am-7pm 5 days a week including weekends on a rotational basis from the Leicester office.

• 25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)
• Salary exchange pension scheme
• Life cover
• Paid sick leave
• Health Assured employee assistance and wellness program
• Enhanced maternity, paternity and adoption leave
• Salary sacrifice schemes:
  Cycle to work
• Holiday purchase scheme of additional 5 days per year
• Offers and discount scheme designed to save money on everyday shopping and essentials
• Healthcare Cashplan
• Motor Save Scheme
• Refer a friend
• Liftshare
• Virtual GP

At Bellrock, our people make the difference. We support organisations across the UK with property, facilities management, compliance, engineering and technology services, helping our customers create safer, smarter and more sustainable environments. We're committed to creating a workplace where people feel supported, respected and able to develop their careers. If you're looking for a business where your contribution is valued and where you can continue to learn and grow, we'd love to hear from you.

We welcome applications from people of all backgrounds and experiences and are committed to providing a fair and accessible recruitment process for everyone.