Building Network Manager

• Own the strategy, setup, and operational management of the Hastings Direct building repair network
• Ensure the network supports customer outcomes, quality, resilience, and commercial performance
• Find, onboard, and develop contractors with appropriate coverage, capacity, capability, and standards
• Support procurement and commercial activity, including contractor selection, requirements, and pricing arrangements
• Lead contractor performance against contractual standards for quality, timeliness, communication, complaints, cost, and customer experience
• Use MI and insights to identify trends, address root causes, and improve cost, quality, cycle time, and customer experience
• Manage budgets, forecasts, repair costs, and supplier performance
• Control spend without compromising customer outcomes
• Lead, coach, and develop colleagues supporting the repair network
• Maintain quality assurance through scope checks, technical reviews, audits, and field inspections
• Ensure contractors and internal processes meet company, contractual, conduct, regulatory, health and safety, and CDM requirements

• Demonstrable experience in home/property claims, building repairs, restoration, or construction management
• Clear understanding of repair journeys and customer outcomes
• Experience managing contractor networks or supply chain partners, including onboarding, governance, performance, and continuous improvement
• Excellent commercial awareness
• Experience managing budgets, repair costs, supplier performance, and indemnity spend
• Strong understanding of contractor governance, quality assurance, risks, controls, and service standards
• Confidence using MI and insights to assess performance, identify trends, and drive improvements in cost, quality, cycle time, and customer experience
• Ability to meet company, contractual, conduct, regulatory, health and safety, and CDM requirements
• Must be able to pass credit and criminal record checks
• Employer is unable to offer sponsorship for this role

Demonstrates expertise in managing contractor networks and building repair operations, ensuring compliance with regulatory and quality standards while driving improvements in cost and customer experience. Proficient in budget management, performance assessment, and strategic contractor development.

• Contractor Network Management
• Budget Management
• Quality Assurance
• Commercial Awareness
• Performance Improvement

• Home/Property Claims Management
• Building Repairs
• Restoration Management
• Construction Management
• Contractor Governance
• Supplier Performance Management
• Cost Control
• Data Analysis
• Root Cause Analysis
• Regulatory Compliance

• Leadership
• Coaching
• Communication
• Problem-Solving
• Collaboration

• CDM Requirements
• Health and Safety Standards
• Quality Standards
• Customer Experience
• Continuous Improvement

• Management Information Systems
• Performance Metrics