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Senior Complaint Outcomes & Quality Lead
Job in
Leicester, Leicestershire, LE1, England, UK
Listed on 2026-08-21
Listing for:
Hastings Insurance Services Limited
Full Time
position Listed on 2026-08-21
Job specializations:
-
Business
Regulatory Compliance Specialist
Job Description & How to Apply Below
Hastings Group is seeking a Senior Lead for Complaint outcomes to oversee complaints resolved outside the central function. You will provide governance, challenge substandard outcomes and ensure fair customer solutions across Retail and Claims Operations and supplier interactions.
You will drive root cause analysis, escalate risks, and partner with senior leaders to strengthen complaint governance and customer outcomes in a regulated insurance environment.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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