Tenancy Fraud Officer

Salary: £37,392 per annum, rising to £38,514 after probation

Employment type: Permanent

Additional role requirements:

• DBS Check
• Full UK Driving License and access to vehicle for travel

Help us protect homes, support communities and ensure our properties are available for those who need them most.

We're looking for an experienced and proactive Tenancy Fraud Officer to join our team and play a vital role in protecting our homes and supporting our residents. Working closely with colleagues, partner agencies and legal services, you'll investigate tenancy fraud, recover properties and help ensure our homes are occupied by those who are genuinely entitled to them.

This is an exciting opportunity to combine investigative expertise with a passion for delivering excellent customer outcomes, making a real difference by protecting valuable housing resources and strengthening the communities we serve.

Please note:
This role requires regular travel to London, depending on business needs.

In addition to the salary, we offer a number of benefits, including:

• Health cash plans
• 26 days’ annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays – take them when it suits you
• Car leasing scheme
• Hybrid working – offering you the flexibility to thrive in your role. You'll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

• Investigate allegations of tenancy fraud, abandonment and non-statutory succession from initial enquiry through to resolution.
• Work with internal teams, legal partners and external agencies to recover homes obtained through tenancy fraud.
• Gather evidence, interview tenants and prepare witness statements for legal proceedings.
• Lead on complex fraud cases, attending court and providing evidence where required.
• Build strong partnerships with local authorities, the police and other agencies to prevent and tackle fraud.
• Promote tenancy fraud awareness across the organisation through advice, guidance and training.
• Analyse intelligence and data to identify fraud trends, risks and opportunities for prevention.
• Maintain accurate case records and ensure investigations comply with legislation, policies and best practice.

• Significant experience investigating tenancy fraud within a housing environment.
• Strong knowledge of tenancy management, housing legislation and legal processes.
• Experience preparing evidence and supporting legal action, including court attendance.
• Excellent investigation, interviewing and report-writing skills.
• Strong communication and relationship-building skills with the ability to influence a range of stakeholders.
• Experience working collaboratively with partner agencies, including local authorities and the police.
• A proactive, resilient and organised approach, with the ability to manage a varied caseload.
• A customer-focused mindset with a passion for protecting homes and delivering fair outcomes for resident

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people – not just properties – and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

This role requires of the successful candidate to complete a standard/enhanced…