Commercial Manager - Motor Claims

Commercial Manager - Motor Claims

Leicester, London or Bexhill

Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

We have an exciting opportunity for an ambitious Commercial Manager to join us in Motor Claims to help shape and deliver our Third Party and TPPD strategy, driving commercial performance and creating sustainable value across the claims journey. You’ll be an expert in your area, driving commercial leading change and improvement through varied trading levers. You’ll have a tangible impact within the business by delivering indemnity savings and optimising our claims spend, supporting our transformation into a best-in-class claims function.

Identifying and unlocking data-led opportunities that improve indemnity, customer and operational outcomes, influencing priorities and securing delivery across Commercial, Supplier Management, Engineering, Operations and Audit teams

Building and leading high performing supplier partnerships, using commercial insight and robust governance to maximise customer experience, service excellent and financial performance

Anticipating, managing and mitigating operational and commercial risks, strengthening resilience and ensuring continuity across a critical area of the business

Owning the commercial success of a key claims portfolio, delivering measurable improvements in cost, control, customer outcomes and strategic performance

Challenging the status quo by identifying trading opportunities, influencing stakeholders and driving initiatives that enhance profitability and competitive advantage

Claims/insurance experience is highly beneficial or commercial management experience from other regulated industries such as financial services, energy etc.

Proven commercial and analytical ability – able to understand how data drives the best decision-making and able to translate complex data into a logical and structured way, explaining to technical and non-technical stakeholders

Comfortable with innovation and disruption in an ever-evolving industry – able to demonstrate how you’ve driven performance in a similar role

Strong leadership skills – able to coach, mentor and develop more junior team members

Recruiter intro/screening call

1st stage interview with our Head of Commercial

2nd interview with another member of our senior leadership team

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page…