Service and Improvement Manager

About The Role

We’re looking for a Service Change and Improvement Manager to join our Service Change and Improvement team and help shape how our services evolve for the future, on a fixed term contract until December 2028.

This is an influential senior role where you’ll turn strategic priorities into practical, sustainable change. You’ll help us focus improvement where it can make the greatest difference to service delivery, reach and impact of services for people affected by dementia.

You’ll lead complex change and improvement initiatives from insight gathering and discovery through to implementation, embedding and evaluation. You’ll also manage and develop a team, enabling them to deliver high-quality change and improvements. Working across teams and boundaries, you’ll create clarity, build momentum and help teams turn ideas into meaningful outcomes.

You’ll bring together colleagues, stakeholders and people with lived experience to understand needs, identify inefficiencies and improvement opportunities, and co-design evidence-informed solutions that are practical and deliverable. Your ability to listen, connect different perspectives and build shared ownership will be central to your success.

You’ll strengthen how we govern and prioritise, plan and oversee change and improvement. By bringing the right structure, challenge and support, you’ll help ensure initiatives are well planned, proportionate, aligned to organisational priorities and focused on measurable outcomes and benefits.

This role will suit someone who is energised by complexity, curious about how things can work better and confident in bringing people with them. You’ll combine strategic thinking with a practical approach, using evidence, collaboration and creativity to make change happen and last.

• Senior-level experience of leading strategic and service change and improvement activity, supported by strong analytical and problem-solving skills.
• Experience of working within the UK health and social care system.
• Strong project, programme and change management capability, including managing complexity, risk, dependencies, ambiguity and competing priorities.
• The ability to build trusted relationships and influence stakeholders with different perspectives and priorities.
• Clear and authentic communication skills, with the ability to make complex change understandable and relevant to different audiences.
• Proven experience of leading, coaching and developing a team through effective line management, clear direction and a positive, inclusive approach.
• Experience of using data, insight and feedback to identify opportunities, prioritise activity and make informed decisions.
• Experience of assessing the impact of change, supporting adoption and embedding new ways of working.
• A commitment to involving people with lived experience meaningfully in shaping services and change.
• A strong commitment to inclusion and to ensuring people living with dementia can participate and have their voices heard.

• Lead significant service change and improvement initiatives, projects and programmes aligned with the Society’s strategic priorities.
• Lead, manage and develop the Service Change and Improvement team, setting clear priorities, supporting performance and creating an inclusive environment where colleagues can grow and succeed.
• Use data, insight and feedback to identify inefficiencies and opportunities, and prioritise improvements with the greatest potential impact on services, reach and outcomes.
• Establish and embed proportionate governance that supports confident decisions, clear accountability and effective delivery.
• Work collaboratively across the organisation and with key stakeholders to understand needs, shape practical solutions, build…