Planner, Business, Office Administrator​/ Coordinator

Our Vacancy We are looking for a proactive and organised Planner to join our team, supporting the delivery of high-quality maintenance services. Reporting to the Supervisor, you will play a key role in ensuring works are efficiently scheduled and completed in line with contractual standards and customer expectations. This is a fast-paced, collaborative role where your ability to coordinate resources, manage priorities, and deliver excellent service will make a real difference.

You will be responsible for scheduling and allocating works to operatives and subcontractors, ensuring the right skills are matched to each job and that appointments are planned for maximum efficiency. You’ll manage workflows, monitor performance against targets, and ensure all works are completed within agreed timescales. Working closely with Supervisors and Managers, you’ll review diaries, coordinate multi-trade appointments, and maintain accurate system records.

You’ll also support customer satisfaction by handling queries and complaints, identifying trends, and driving improvements to service delivery.

We’re looking for someone with previous planning or scheduling experience, who is confident using Microsoft Office tools including Excel, Word and Outlook. You’ll need strong communication skills, with the ability to work both independently and as part of a team. A proactive, organised approach and a commitment to delivering excellent customer service are essential. Experience with in social housing repairs and maintenance would be advantageous, but not essential.

This is a full time permanent position, working on site 8am-5pm Monday-Friday. The salary is £29,648 for 40 hours a week.

• Salary of £29,648
• 25 days, increasing to 28 days at 5-years service and 30 days at 10-years service
• Up to £3,000 colleague referral fee
• Contributory pension scheme with 4% to 10% matched contributions
• Life insurance
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Free annual flu jab
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Access to an extensive range of corporate discounts on shopping travel, & days out.
• Travel loan

When you join Town and Country Housing, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Please read before applying:
You must have the right to work in the UK; we are unable to provide visa sponsorship.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

If you have any questions about this role, please email the Talent Team on

Due to the urgency of this position, applications will be reviewed on a rolling basis and the vacancy may close early.