Customer Success Specialist

Join to apply for the Customer Success Specialist role at Selective Marketplace Ltd

Customer Success Specialist (Evening Shift) | Leicester | 2:30 PM - 10:30 PM, Monday To Friday | Up To £24,100 Per Annum (Depending On Experience & Language Skills)

Are you a people person who loves solving problems and making customers feel valued?

At Selective Marketplace Ltd, home to the much-loved Wrap London and Poetry Fashion brands, we’re looking for a talented and enthusiastic Customer Success Specialist to join our friendly in‑house team in Leicester. This is a full‑time, evening role—perfect for someone who enjoys a lively, engaging work environment and takes pride in delivering exceptional service.

• Competitive salary (£22,100-£24,100 DOE)
• Secure, long‑term role in a welcoming and supportive environment
• Company pension
• Employee discount on our stunning collections
• Cycle to Work scheme
• Free on‑site parking
• Regular company events and celebrations

• Respond quickly and thoughtfully to customer enquiries via email, chat, phone, and social media.
• Liaise with colleagues and managers to deliver the best possible solutions.
• Create and maintain new customer accounts, ensuring everything runs smoothly.
• Follow up on queries to make sure every customer feels heard and supported.
• Represent the personality and tone of Wrap London and Poetry Fashion—two brands that our customers truly love.

• Exceptional customer service and communication skills—both written and verbal.
• A genuine passion for helping people and creating positive experiences.
• A confident phone manner and the ability to stay calm under pressure.
• A collaborative, can‑do attitude and willingness to go the extra mile.
• Fluent English (additional languages such as German are a bonus!).

Due to the location of our Leicester office and the working hours of this role (finishing at 10:30 PM), there is no access to public transport after 10 PM. Having your own transport—for example, a driver’s licence and vehicle—is strongly recommended. Remote work is not available for this position.

UK work authorisation is required.

Ready to Join Us? If you’re ready to make a real impact, grow your skills, and be part of a brand customers adore — click APPLY to send us your CV today.