Service Coordinator

About Mettler-Toledo

Mettler-Toledo is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit

The Service Team is looking for a new member to join the Team! As Service Coordinator you will be responsible for coordinating resources to ensure the successful and timely completion of service orders.

• Customer Interaction:
  Handle inbound customer calls, emails, and queries, providing estimates and lead times for site visits, depot orders, and parts to ensure high customer service standards.
• Service Order Management:
  Oversee service orders from initial call logging to completion, keeping technicians' diaries up to date and ensuring depot repairs have the relevant purchase orders.
• Customer Feedback:
  Proactively update customers on service order statuses and spare part deliveries, keeping them informed of any changes or progress.
• Scheduling:
  Book and schedule planned service orders to ensure timely completion within the specified month as per contract activation details.
• System Maintenance:
  Maintain service management systems, ensuring orders are in the correct status and notes are current.
• Team
  
  Collaboration:
  
  Support other departments to foster a team spirit within the company.

• Strong communication skills—both verbal and written.
• Proactive and works well on own initiative.
• Excellent attention to detail.
• Competent with MS Outlook and MS Excel.
• Outstanding Customer Service.

• Strong work-life balance with 25 days’ annual leave plus Bank Holidays, increasing to 29 days.
• Option to buy or sell up to 5 additional leave days.
• Employee health and wellbeing focus, including BUPA healthcare and Employee Assistance Program.
• Trustee-based pension scheme and life assurance at four times salary.
• Fun, inclusive culture with team-building and charity events.
• Culture fostering creativity, autonomy, and success.
• Commitment to learning and career progression.

We promote equal opportunity worldwide and value diversity in our global workforce. Our commitment to Equal Opportunity and Diversity begins with our recruitment and selection process. We will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application or interview process. If you consider yourself to have a disability or learning difficulty that means you are unable to complete the application process online, please get in touch by email to  so that we can make alternative arrangements for you.

For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit here.