Customer Care Advisor

Location: Leicester Forest East

Our client is currently looking for a Customer Care Advisor to join them on a permanent basis.

Working from our Leicester office, the Customer Care Advisor will provide high-quality support to customers via phone and email regarding their accounts and enquiries. Following an initial induction and on-the-job training, you will manage customer queries, ensuring issues are resolved efficiently and with a positive outcome.

The role requires close collaboration with internal departments to deliver effective end-to-end solutions and maintain excellent customer service standards.

Key Responsibilities

* Deliver exceptional customer service across all interactions

* Respond to customer enquiries within agreed response times/SLA

* Manage customer queries across multiple platforms (phone and email)

* Build strong relationships with customers and internal teams

* Process customer requests accurately and in a timely manner

* Identify and create potential sales leads where appropriate

* Maintain accurate customer records and internal reporting data

* Ensure correspondence and orders are correctly recorded and filed

* Liaise with internal departments to resolve customer issues

* Carry out general administrative and office duties

* Provide support to the Customer Care team during holiday or sickness absence

* Undertake additional ad hoc tasks when required

Experience Required

* Previous customer service or customer care experience (preferred)

* Excellent verbal and written communication skills

* Confident telephone manner

* Strong organisational skills with the ability to prioritise and multitask

* Computer literate with CRM experience (beneficial)

* Flexible, reliable and motivated approach to work

* Additional language skills and international experience (desirable)

Skills & Attributes

* Strong customer service focus

* Excellent communication and organisational skills

* Attention to detail

* Positive, proactive and problem-solving attitude

* Ability to work independently and as part of a team

* Ability to work under pressure and meet deadlines

Desirable:

* Degree in a relevant field

* Knowledge of the packaging industry