New Business Customer Representative

Working Hours & Shift Patterns

37.5 hours per week, including one full weekend shift and one Saturday every five weeks. Weekend shift work is compensated with time off in lieu. Office hours:
Monday‑Friday 08:00‑19:00, Saturday 09:00‑17:00, Sunday 09:00‑13:00.

A 12‑week face‑to‑face training programme: the first 8 weeks focus on core learning, followed by continued support through week
12. Upon completion a trainer or team leader signs off before moving to hybrid working and joining the permanent team.

First4 weeks: one day of holiday permitted. Weeks5‑12: holiday requests reviewed on a case‑by‑case basis.

Typically one day a week in office, the remainder remote. You may opt to work from office more often. In‑person attendance is required for training and events as needed.

Starting salary £26,230, rising to £26,550 after training. Further progression up to £29,500 depending on development and commitment.

Leicester office, city centre, close to train station.

As a New Business Customer Representative you will provide customers with new insurance quotes across car, bike, van, home, or multi‑vehicle policies, give details to enable informed decisions, and, where possible, support customers through the purchase using digital products.

• Self‑motivated, outcome‑focused and upholds company values
• Comfortable with change, resilient and able to adapt quickly
• Positive, empathetic, patient communication style and rapport building
• Clear communicator with strong interpersonal skills
• Proficient navigating software systems while managing conversations
• Accountable, thorough and attentive to detail

• Bonus up to 5% discretionary
• Hybrid working: 1 day per week in office, flexible as per preference
• Modern open‑plan office with onsite restaurant and coffee
• 25 days holiday plus bank holidays; ability to buy/sell up to 5 days
• Pension match up to 10% of salary
• Life insurance (4 × base salary)
• Discounts on Hastings Direct products and selected retailers
• Tech scheme, cycle‑to‑work and health assessments
• Referral scheme: earn £500 per referred friend
• Brand new Microsoft Surface laptop supplied

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Our recruitment process includes credit and criminal record checks. We are committed to providing reasonable adjustments for applicants and candidates. Please contact the recruitment team for support.