Customer Care Champion

Job Title:

Customer Service Operator, Otis Line

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Leicester. The hours of work will be 8am-4pm. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.

• Receive and adjudicate emergency breakdown calls.
• Ensure all customer and mechanic questions are dealt with promptly and efficiently.
• Ensure that our Otis Business Systems are updated with specific, accurate information.

• You are passionate about excellent customer service.
• You have excellent written and verbal communication skills.
• You are a team-player and are able to work under pressure to deliver business commitments.

You will receive a long-term employment contract with the world market leader in a crisis-proof industry. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at