Officer; Customer Enquiry

Customer Enquiry Officer – 12 month fixed term contract, based in Leicester (hybrid office).

We are looking for a Customer Enquiry Officer on a 12 month fixed term contract. As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.

• Responding to and resolving customer product or examination service enquiries and concerns in a fair, consistent and timely manner;
• Processing and maintaining high volumes of personal and sensitive data;
• Building relationships and working closely with NEBOSH Learning Partners;
• Working closely with colleagues;
• Ensuring business unit KPIs are achieved;
• Playing an integral part of a Learner’s experience with NEBOSH;
• Supporting the introduction of new products and assessment methodologies to NEBOSH examination services;
• Processing critical daily tasks relating to the fulfilment of NEBOSH assessments, in a timely and accurate manner.

• Experience of dealing with customer enquiries using multiple platforms including social media and web chat
• Experience of building and maintaining relationships with our customers via email, digital platforms and telephone
• Working on your own and as a team to meet key deadlines
• Flexible approach to work
• Adaptable to change
• Experience in working in a fast-paced environment with daily deadlines and peak periods
• Experience in processing high volumes of data accurately
• Excellent IT skills, including Word, Excel, Outlook

• Ability to use initiative to find solutions to a problem
• Takes ownership of enquiries to resolution
• Ability to prioritise workload and has a calm manner during busy periods
• Listens to the customer to identify their needs to find the best solution/resolution
• Attention to detail to ensure accuracy
• Ability to follow work instructions and look for continuous improvements in how we do things
• Self-motivated
• Confident telephone manner and able to respond positively during difficult conversations

£28,497.60 per annum.

• Company Pension (10% employer)
• Enhanced holidays (25 days raising to 33 days with service)
• Health Care Cash Plan
• Private Medical
• 3 x salary Death in Service
• Discounted Gym membership
  
  Cycle scheme
• Holiday Buying scheme
• Extensive discounts and exclusive offers
• Free parking