Customer Care Champion - Nights

Customer Care Champion – Night Shift at Otis (Leicester, UK)

• Manage inbound and outbound calls from Technicians, Service Delivery Managers, and Customers.
• Dispatch work orders created by telephone or email within the agreed process and timeframe.
• Ensure all relevant job and customer information is captured and updated in CRM.
• Follow required procedures when answering all alarm calls.
• Manage the Otis Line email inbox, identifying and completing the correct action required from the email.
• Log Insurance Inspectors reports on CRM.

• Passionate about excellent customer service.
• Excellent written and verbal communication skills.
• Team-player able to work under pressure to deliver business commitments.

• Intensive training in technology, processes, and soft skills.
• Opportunity to grow in the role and build a career at Otis.

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .