Receptionist, Customer Service​/HelpDesk

Contract: 6-Month Fixed-Term Contract

Job Type: Onsite

Notice Period: 2 Weeks

Experience

Required:

Minimum 1+ year in a similar role

• Core guest service hours: 7:00 AM – 7:00 PM
• Monday to Friday
• 40 hours per week on a shift rota basis

We are seeking a professional, polished, and customer-focused Guest Services Ambassador (Receptionist) to deliver an exceptional front-of-house experience for visitors, employees, and guests within a fast-paced corporate environment.

This opportunity is ideal for someone with a warm, proactive, and hospitality-driven approach who is passionate about creating premium workplace experiences. As the first point of contact, you will play a key role in ensuring a seamless, welcoming, and memorable visitor journey across reception areas, lobbies, meeting rooms, and shared workspace environments.

Reporting to the Workspace Experience Ambassador, you will support the day-to-day guest services operation while maintaining the highest standards of professionalism, presentation, and customer service excellence.

• Provide a warm, engaging, and professional welcome to all visitors and guests
• Manage reception and lobby areas to ensure an outstanding first impression
• Act as a concierge-style contact for visitor support and local information
• Deliver premium service support for VIP visitors and stakeholders
• Build strong relationships with internal teams, visitors, and executive support staff
• Create memorable guest experiences through proactive and personalized service
• Ensure reception, visitor areas, and meeting spaces are consistently clean and presentable
• Handle enquiries via phone, email, and face-to-face interactions professionally and efficiently
• Coordinate meeting room bookings and confirmations
• Resolve visitor issues confidently while maintaining high levels of customer satisfaction

• Support reception, meeting room, and workplace floor operations as required
• Maintain clear communication with team members and leadership
• Stay updated on workplace activities and operational changes
• Escalate complaints or operational concerns appropriately
• Assist in onboarding and supporting new guest services team members
• Collaborate closely with workplace operations, facilities, hospitality, and security teams
• Follow all Health & Safety and Security procedures at all times

• Maintain a polished and professional appearance
• Adhere to workplace presentation and uniform standards
• Demonstrate accountability, initiative, and ownership in daily responsibilities
• Contribute positively to a collaborative and high-performing workplace culture

• Minimum 1 year of Front of House or Guest Services experience within:
• Luxury hospitality environments
• Private members clubs
• Passion for hospitality and customer service excellence
• Strong interpersonal and communication skills
• Excellent organizational skills and attention to detail
• Ability to work effectively in fast-paced and high-volume environments
• Comfortable using Microsoft Office and workplace systems
• Strong multitasking, problem-solving, and initiative-taking abilities
• Positive, team-oriented, and proactive attitude

The successful candidate may occasionally support operations across additional workplace locations, business projects, or company events based on operational requirements.