Senior Service Advisor

Senior Service Advisor - Leicester

Permanent | Full Time Basic

Salary:
Up to £32,000 | OTE: £38,000

The Senior Service Advisor role is an excellent opportunity for someone who thrives in a fast‑paced, customer‑focused environment. As a Senior Service Advisor, you’ll be the face of the service department, welcoming customers, managing their enquiries, and ensuring they receive a smooth and professional experience throughout their visit.

Acting as the key link between customers and the workshop, the Senior Service Advisor plays a vital part in maintaining high standards, clear communication, and efficient workflow. If you’re organised, confident, and passionate about delivering exceptional service, this position offers a rewarding and progressive career path.

• Greet customers and manage their service journey from start to finish
• Handle enquiries, concerns, and updates with professionalism
• Liaise with technicians to ensure accurate communication
• Maintain high levels of customer satisfaction
• Support the smooth running of the service department

• Company Car Scheme – Access up to two branded vehicles with insurance, servicing, breakdown and tyre cover included
• Exclusive Discounts – Savings on new vehicles and a wide range of aftersales services
• Generous Pension – Employer contributions up to 7%
• Annual Leave – 22 days rising to 26 with service, plus bank holidays
• Reward Gateway – Over 500 discounts to help you save
• Family‑Friendly Policies – Enhanced maternity, paternity and adoption leave
• Employee Assistance Programme – Counselling, wellbeing support and practical advice
• Occupational Health Support
• Worldwide Personal Accident Insurance
• Training & Development – Access to e‑learning and professional development
• Shared Incentive Plan – Opportunity to invest in the wider group
• Health Cash Plan – Claim back a percentage of everyday health costs
• Paid Sick Leave – Available after probation

• Strong communicator with excellent customer‑service skills
• Organised, proactive, and able to multitask
• Experience in a customer‑facing automotive role is beneficial
• Full UK driving licence required

If you’re ready to take the next step in your career as a Senior Service Advisor, we’d love to hear from you. Apply today and join a supportive, forward‑thinking team where your contribution truly matters.