Customer Advisor

Role Summary

Customer Advisor – Renewals. You will be the first point of contact for customers during their policy renewal process, listening to their queries, fact‑finding and offering the best product and price through our systems.

• Actively listen to customer inquiries and understand any changes to their policy details and circumstances.
• Use training and in‑house software to offer the most suitable products and price for upcoming insurance needs.
• Communicate confidently and accurately, ensuring customers understand their policy, quotation and services.
• Overcome objections and drive positive resolution through excellent communication skills.
• Maintain a high standard of customer service during calls and follow‑up procedures.

• Resilient, persuasive and customer‑centric mindset.
• Experience delivering quality outcomes in a customer‑facing role.
• Self‑motivated, polite, and able to demonstrate problem‑solving skills.
• Excellent questioning, listening and communication abilities.
• Computer literacy and ability to navigate in‑house software while handling inbound calls.
• Ability to work week‑night shifts, including 3‑4 weekends per month (weekend shifts earn time off during the week).

Starting salary: £26,230 per annum. After completing the 12‑week training, salary increases to £26,550 and further progression up to £29,500 is possible.

• Up to 5% discretionary bonus.
• Hybrid working – 1 day per week in office.
• 25 days holiday plus bank holidays, with possibility to buy/sell up to 5 additional days.
• Pension match up to 10% of salary.
• Life insurance (4× base salary).
• Discounts on Hasting Direct products and cashback with retailers.
• Tech scheme, cycle‑to‑work, health assessments, and skin check after probation.
• Refer‑a‑friend scheme – earn £500 per referral.
• On‑site catering and coffee (excluded from core benefits).

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment or marital status. We undergo a thorough referencing process, which includes credit and criminal record checks.

As a Disability Confident employer, we are committed to an inclusive recruitment process. Reasonable adjustments in assessments are available on a case‑by‑case basis. Contact recru for support.